These Terms and Conditions of Accommodation (the “Terms”) apply to accommodation agreements and related agreements between Fuji Private Villa GO (the “Facility”) and its guests.
Matters not covered by these Terms are governed by the Hotel Business Act, the Civil Code, other applicable laws and generally established practice.
Where the Facility agrees to special arrangements that do not violate laws, public order or good morals, those arrangements take precedence over these Terms.
Article 2 (Application for Accommodation)
Applications are made through the Facility’s official website, booking websites or other methods approved by the Facility.
When applying, the guest shall provide the following information:
Name of the representative guest
Address
Telephone number and email address
Dates of stay
Number of guests
Accommodation plan
Any other information the Facility deems necessary
A request to extend a stay is treated as a new application, subject to the Facility’s approval.
Guests may not transfer, resell or commercially use their status or rights under the agreement without the Facility’s express consent.
The Facility may cancel duplicate bookings without good reason, multiple bookings for the same or similar dates, bookings for resale or other inappropriate bookings.
Article 3 (Formation of the Agreement)
The agreement is formed when the Facility accepts the application.
Where advance payment is required, the agreement is formed when the Facility confirms the payment.
The Facility may ask guests to present or submit identification documents.
For self check-in, guests shall complete registration through the online check-in system designated by the Facility (such as AirHost) before the date of arrival.
Article 4 (Refusal of Accommodation)
The Facility may refuse accommodation in any of the following cases:
The application does not comply with these Terms.
The Facility cannot provide accommodation because it is fully booked or for other reasons.
The guest is deemed likely to act against laws, public order or good morals.
The guest falls under grounds for refusal under the Hotel Business Act or other laws.
The guest makes violent, threatening or otherwise unreasonable demands.
The guest is deemed to be a member of, or associated with, an organized crime group or other antisocial force.
Accommodation is difficult due to natural disasters, power or water outages, equipment failure or other unavoidable circumstances.
The guest is deemed unlikely to comply with these Terms or the Facility’s rules.
Accommodation may be refused under the Hotel Business Act, other laws or Yamanashi Prefecture ordinances.
Minors intend to stay without an adult and parental consent cannot be confirmed in the manner the Facility specifies.
Article 5 (Cancellation by the Guest)
Guests may cancel the agreement by notifying the Facility.
If a guest cancels for personal reasons, the following cancellation fees apply. Days are counted back from the check-in date. If different conditions were shown at the time of booking, those conditions apply.
Up to 14 days before check-in: free of charge
13 to 7 days before check-in: 50% of the accommodation fee
6 days before to the day of check-in: 100% of the accommodation fee
If performance becomes difficult for reasons attributable to the Facility, the guest may cancel by notifying the Facility.
If a guest does not arrive by 6:00 pm on the first day without notice and does not respond to the Facility, the agreement may be treated as cancelled by the guest.
If the guest does not stay for their own reasons after the Facility has prepared the villa, charges apply according to the cancellation policy set at the time of booking.
Article 6 (Cancellation by the Facility)
The Facility may cancel the agreement in any of the following cases:
The guest violates these Terms or the Facility’s rules.
The guest acts, or is deemed likely to act, against laws, public order or good morals.
The guest causes significant nuisance or harm to neighbors or other third parties.
Noise, drunken nuisance, dangerous behavior or other conduct seriously disrupts operations or safety.
More guests stay than reserved, or unregistered guests stay.
The guest is found to belong to an organized crime group or other antisocial force.
The booking or guest registration was made with false information.
The guest’s status or rights were transferred or resold without consent.
Accommodation becomes difficult due to natural disasters, equipment failure or other unavoidable circumstances.
Accommodation may otherwise be refused under the Hotel Business Act or other laws.
The Facility may also cancel the agreement if a guest makes violent, threatening or otherwise unreasonable demands of the Facility or its staff, including:
Restraining staff, occupying premises or refusing to leave.
Excessive demands, such as demanding kneeling apologies or persistently demanding monetary compensation.
Defamation based on false information, filming to obstruct operations, social media posts or similar conduct.
If the agreement is cancelled under the two preceding paragraphs, fees already received may not be refunded unless required by law, and the Facility may claim compensation for damage caused intentionally or negligently.
If the Facility cannot provide the reserved accommodation for reasons beyond its control, it will promptly contact the guest and, where possible, help with changes or alternative accommodation.
Article 7 (Guest Registration and Identification)
Guests shall register the required details of all guests by the method the Facility designates, as required by the Hotel Business Act and other laws.
Guests shall complete identification and registration through the designated online check-in system (such as AirHost) by the date of arrival.
For foreign guests without an address in Japan, the law requires nationality and passport number to be recorded in the guest register. Such guests shall present their passport, and the Facility will keep a copy with the register.
The Facility may request additional identification where necessary for safety, identification, the guest register or other legal requirements.
Article 8 (Check-in and Check-out)
Check-in is from 3:00 pm and check-out is by 11:00 am.
The villa may not be used before check-in or after check-out without the Facility’s prior approval.
Requests for early check-in or late check-out must be made in advance and are subject to availability and an additional fee.
As the Facility hosts only one group per day, please observe the check-out time to allow for cleaning and inspection.
Article 9 (Fees and Payment)
Fees are based on the rates and details shown at the time of booking.
Fees include consumption tax and other taxes required by law.
Fees and additional charges are paid in advance at booking or by a method the Facility designates.
If the guest does not stay for their own reasons, charges apply according to the cancellation policy.
Guests who use items from the wine cellar or other paid services shall pay for them via the QR code or other designated method. If payment cannot be confirmed, the Facility may contact the guest to request payment.
Any other additional charges incurred during the stay shall be paid by the designated method, including after check-out.
Article 10 (Compliance with Rules)
Guests shall comply with these Terms and the House Rules and other rules set by the Facility.
The Facility is in a quiet residential area; please be considerate of neighbors.
From 9:00 pm to 8:00 am, outdoor conversation, loud voices, music, parties and other disturbing activities are prohibited.
Smoking is prohibited throughout the building and premises.
The following are prohibited:
Staying with more guests than reserved, or unregistered guests staying.
Illegal acts or conduct against public order or good morals.
Conduct that may cause fire or other accidents, or bringing in hazardous materials.
Fireworks, bonfires or any other open flame not approved by the Facility.
Noise or nuisance that disturbs neighbors or third parties.
Commercial use, filming or events without the Facility’s consent.
Any other conduct that seriously harms safety, hygiene, order or the neighborhood.
If a violation seriously disrupts operations, safety or the neighborhood, the Facility may cancel the agreement and require the guest to leave, without refund unless required by law, and may claim compensation for damage.
Article 11 (Barrel Sauna and Cold Plunge)
The barrel sauna and cold plunge are for registered guests only.
Guests use the sauna and cold plunge at their own responsibility after checking their condition and safety.
The following persons should not use the sauna or cold plunge:
Anyone who has consumed alcohol.
Anyone unwell or sleep-deprived who cannot use them safely.
Pregnant women.
Anyone advised by a doctor not to use a sauna or cold plunge.
Anyone otherwise deemed unable to use them safely.
Children of elementary school age or younger must be accompanied and supervised by a parent or guardian.
Bringing hazardous items into the sauna, misuse of equipment, jumping into the cold plunge, putting anything other than designated materials on the stove, excessive löyly, and any conduct that may cause damage, malfunction, fire or accidents are prohibited.
Guests shall compensate repair, replacement, cleaning and other costs for damage to the sauna, cold plunge or other equipment caused intentionally or negligently.
Except in cases of the Facility’s intent or gross negligence, the Facility is not liable for accidents, illness or injury arising from the guest’s own health management or use.
Article 12 (Baggage, Valuables and Lost Property)
Please notify the Facility in advance if you bring large amounts of cash, precious metals or other valuables. The Facility may refuse them if necessary.
Guests are responsible for their own cash, valuables and belongings, and should use the safe provided.
Unless the Facility has expressly accepted custody, it is not liable for theft, loss or damage of such items except in cases of its intent or gross negligence. The same applies to large amounts of cash and valuables brought in without notice.
Lost property will be kept for a certain period and then handled according to law and the Facility’s rules. Food, drinks, toiletries and items unsuitable for storage may be disposed of without notice. Return shipping is at the guest’s expense.
Article 13 (Facilities and Equipment)
Guests shall use the villa, furniture, appliances, cookware, sauna, cold plunge and all other equipment with due care.
The following are prohibited:
Using facilities or equipment for anything other than their intended purpose.
Moving or removing furniture, appliances or supplies without permission.
Modifying facilities or equipment or changing their condition.
Any conduct that may cause malfunction or damage.
Guests shall compensate repair, replacement, cleaning and other costs for damage caused intentionally or negligently, including reasonable business losses while the Facility cannot operate.
Article 14 (Entry in Emergencies)
Respecting the private nature of the villa, the Facility will in principle not enter during a stay without the guest’s consent.
However, the Facility may enter without consent, to the minimum extent necessary, in the following cases:
Fire, water leak, power outage or other emergency.
Urgent action is needed to protect a guest’s life, body or property.
Requested by the police, fire department or other authorities.
Necessary to prevent serious damage to the building, equipment or neighbors.
Necessary to confirm a guest’s safety.
There is reasonable grounds to believe these Terms, the rules or laws are being violated.
Article 15 (Parking)
Parking is provided for convenience and is not a vehicle-custody service. The Facility is not liable for theft, accidents or damage in the parking area except in cases of its intent or gross negligence.
Guests shall comply with the Road Traffic Act and other laws when using the parking area.
Article 16 (Guest Responsibility)
Guests shall compensate damage caused to the Facility or third parties by violating these Terms or rules, or intentionally or negligently.
Guests are responsible for the conduct of companions or visitors they bring in.
Guests shall promptly report any abnormality, malfunction or damage.
Article 17 (Force Majeure)
The Facility is not liable for failure to perform all or part of the agreement due to earthquakes, typhoons, heavy rain, floods, lightning, fire or other disasters, epidemics, power or water outages, communication failures, government orders or other causes beyond its control (“force majeure”), except where required by law.
If force majeure makes a stay difficult, the Facility will contact the guest promptly and handle changes or cancellations according to the cancellation policy and the Facility’s standards.
Around Mt. Fuji, snow, strong winds and road closures can affect travel. Please plan with time to spare; the Facility is not responsible for delays or changes caused by such conditions unless attributable to the Facility.
Article 18 (Personal Information)
The Facility collects and uses personal information for making and performing agreements, identification, the legally required guest register, safety, emergency response, and providing and improving its services.
The Facility manages personal information appropriately under applicable laws and does not provide it to third parties without consent, except where required by law or for other legitimate reasons.
When using online check-in systems or other contractors, the Facility appropriately supervises their handling of personal information.
Article 19 (Amendments)
These Terms are standard terms under the Civil Code. The Facility may amend them where this is in the general interest of guests or there are reasonable grounds.
Amendments and their effective date will be announced on the official website or by other appropriate means, and apply to agreements made on or after that date.
Article 20 (Governing Law and Jurisdiction)
These Terms are governed by and construed under the laws of Japan.
Disputes shall be subject to the exclusive jurisdiction, in the first instance, of the court with jurisdiction over the Facility’s location.
Article 21 (Consultation)
Matters not covered by these Terms or questions of interpretation will be resolved through good-faith consultation in accordance with applicable laws.
Supplementary provision: These Terms take effect on October 1, 2026. * In case of any discrepancy, the Japanese version prevails.
